Returns & Refunds
We want you to be happy with your ERA99 purchase. If you receive a product that is damaged, defective or incorrect, please contact us within 48 hours of delivery with your order details and clear photographs/videos of the issue.
Size Exchanges
Size exchanges may be available subject to product availability. Products must be unused, unwashed and in their original condition with tags intact.
Non-Returnable Items
Products that have been worn, washed, damaged after delivery or altered may not be eligible for return or exchange.
Refunds
Approved refunds will be processed according to the payment method and applicable processing timelines.
How to Request a Return/Exchange
Contact us through the Contact ERA99 page with your order number and details of the issue. Our team will review the request and provide the next steps.
Return and exchange eligibility may vary by product. Please check the product-specific policy before purchasing.